The concept of work environment can be summarised as the psychological and emotional environment within an organisation. This goes beyond organisational culture and job satisfaction, although it is closely related to both, influenced by factors such as leadership, communication, working conditions and recognition. Through a series of surveys, interviews and group dynamics that are applied to the staff, we obtain the real perception that employees have of their organisation.

These studies focuse on gathering insights in order to understand facts, behaviours and phenomena, providing a detailed understanding of individual motivations and experiences, as well as offering rich nuanced insights. This approach focuses on the human perspective. Some products we offer are:

• Focus Groups
• In-depth Interviews
• Mystery Shopper
• Design Thinking
• Ethnographic and Anthropological Studies

This seeks to measure a situation, product or service, quantifying and expressing in figures the parameters studied in a population. It consists of collecting and analysing information to transform it into numerical data. This is ideal for identifying trends and averages, making predictions, checking relationships and obtaining overall results for large populations or segments. This method can help improve products and services or assist with making decisions based on reliable statistical results. Some of the products we offer are:

• Customer Experience, Satisfaction and Loyalty
• Brand Value and Awareness
• Benchmarking
• Consumer Use and Habits
• Image and Positioning
• Personalised studies (ad hoc)

We offer a comprehensive analysis to align information technologies with business strategies, facilitating technological transition and ensuring the profitability of each initiative. Our services include:

• Data analysis
• Management decision-making systems
• Transactional systems such as ERP and MIS
• Manufacturing Systems or Indicators and Processes Aligned with the Theory of Constraints
• Infrastructure
• Information security

Executing Business Process Outsourcing (BPO) is a decision made by some companies to fully focus on their business objectives by assigning certain ordinary or standard business processes to expert third parties. Accounting, taxes, payroll and other compliance tasks fall into this scenario. Depending on the circumstances of its clients, Auren executes some or all of the following business processes on their behalf:

• We integrate and present multiple items of information to various authorities (e.g. money laundering)
• We execute accounting under the Financial Reporting Standards applicable to each case
• We determine taxes and execute fiscal compliance for local and federal taxes
• We determine employee payroll payments as well as calculate and ensure compliance with social security
• We carry out cash and bank on behalf of our clients
• We legally represent and assign the tax domicile of clients
• We are temporarily assigned as directors of the company
• We execute software programming
• We establish and supervise computer security policies
• We design IT infrastructure policies
• We design and execute the data analysis for our clients

Auren guides its clients to help them design, formulate, implement and execute their business strategy, as well as evaluate their progress through its own method based on maieutic methods. We consider the facts, data and perceptions of each member of the management team so that we integrate the strategy into specific objectives that are broken down into particular tasks. In this way, the planning is dictated by each of the team members and accepted by everyone.

We understand the culture of the organisation and its vision, understand its environment, and consider market elements and internal competencies, as well as any external factors of the industry, in order to propose different scenarios, identifying achievable tailored solutions whereby the team is committed to the result. We work on the following aspects, among others:

• Definition of Mission and Vision
• Strategic Diagnosis
• Process Design and Development
• Strategy Definition
• Management of Corporate Strategies
• Leadership and Change Management
• Project management involving the execution of the strategic plan